At North Tahoe Property Management we try make the relationship between your needs and our expertise as streamlined as possible. From experience we know that it’s not as cut and dry as a service list so below you will find a list of frequently asked Questions and Answers
What package is best for me?
We offer 3 different property management packages. Each is designed to suit the needs of different types of second home owners and they can be found on our on our Rental Packages page. The 10% package is designed for a homeowner who likes to spend a lot of time at their home and wants to have a very hands-on roll in the rental of their home as well as manage all of the property maintenance on their own. The 20% package is designed to fit the needs of someone who doesn’t have the time to take a hands on role in the day to day chores of renting but would like to do the basic care for their property on their own. The 30% package is designed for the hands off property owner who wants to make money from their investment and have some fun with it along the way. The idea of the 30% package is hakuna matata- No worries. We take care of the house and make you some money and you enjoy your well earned vacations to it.
What does my house need to be rented through NTPM?
All your house needs to be rented through us is what every house need to be lived in comfortably; furniture, full kitchen, linens, the basic appliances and amenities. A general rule of thumb is the more luxury items your house has the better it rents. For an itemized list of everything a house needs please see our Basic House Amenities section or email us for more information.
Who handles property maintenance?
There are two basic types of property maintenance and we handle them differently depending on what package each owner chooses.
- Upkeep services such as hot tub cleaning, snow removal, and lawn maintenance.
- 10%- This is the owner's responsibility. We will check that the services have been completed when we do the pre and post rental inspection but it is up to the owner to monitor them.
- 20%-We will organize and monitor these services at a 10% fee.
- 30%- We organize and monitor these services free of charge
- Repairs such as replacing rotten boards and fixing a leaky sink, or replacing an old appliance.
- For all packages we charge 35$ per hour to facilitate repairs, unless you have the 30% package and it is something we recommend at the biannual property inspection, then we will facilitate the repair andt 50% off our normal rate.
- Please keep in mind that these are for non-renter incurred damages. For more information on how we handle those please keep reading!
Who handles the cleaning and upkeep of my hot tub?
We do! We charge a flat fee per cleaning depending on the size of you spa. We drain and scrub your spa at least once a month, or as frequently as needed. We purchase the filters and chemicals for you and invoice you the same way we do all of your other basic house amenities. If your spa requires an emergency draining because of renter abuse we will pass the bill onto them.
Am I still allowed to stay in my home?
Yes! You, your friends, and family can stay as much as you want. It is your investment and what is the point in spending all that money if you can’t use it? We are here to make you money and help keep your home in an enjoyable condition. The only thing we ask is that you adhere to the check in/out times and have the house professionally cleaned through us after your stay, we give you a 35% discount because we take cleanliness seriously and it is important for us to know that the house is ready for the next renters.
Who re-stocks the basics in a house?
When we clean we restock the house as well. Depending on what rental package you have either you buy the goods or we buy them for you. Supplies need to be stored on site in a locked room and we need to have access. The basics we need to store are toilet paper, paper towels, light bulbs, batteries, propane for the grill, basic spices, all of the little things you don't notice until they are missing (Please see our Basic House Amenities for an exact list of items).
What happens if my renters have an emergency?
If your renters experience an house related emergency such as loss of heat, lockout, etc. we will be the boots on the ground to help them 24/7, 365.
How is payment handled?
This depends on what rental package you choose. If you have the 10% package (which is where you manage your own listing and rental inquiries) you will pay us at the end of every month. If we manage your listing and rental inquiries (the 20% and 30% packages), we will pay you at the end of every month. This is because we have numerous houses to manage and in order for us to do it effectively we need to have them all on one account. If you would like we can take house expenses out of your rental income before we pay you or we can just invoice you for them separately and you can pay us. Either way you will receive a detailed invoice of what you made from you rental and what you spent.
What if my house is already listed on one or more of these websites you list to??
If your house is already on rental websites we will redo your listing with our professional touch and add it to our pages. *Only for the 20% and 30% Rental Packages
How do you advertise my rental?
We list your rental on the 4 main rental websites in the area, AirBnb, VRBO, Homeaway, and FlipKey. We supply professional photographs* and text for your ad to make it as appealing as possible and make sure that all inquiries are answered in a timely and professional manner. *Only for the 20% and 30% Rental Packages
Can you help me turn my cabin into a vacation rental?
Yes we can! We know what it takes to have a rental home run smoothly and we can help you organize everything you will need to have your home ready as quickly as possible. Fees for the service depend on how hands off or hands on you want us to be.